SuoQ Pro Appointments
SuoQ Pro Online Appointment Workflow:
Online via Web
- The Customer will go to the online appointment URL for example http://onlineappointment.yourwebsite.com
- If Customer has no existing account, she will need to register and create her account.
- If she already has an existing record, Customer will need to input username and password to authenticate.
- Logged in Customer will select the Service, and further select from the available dates and available time slots.
- Once appointment is made, that time slot will be marked as unavailable for other Customers. An email confirmation will be sent with validation code.
- Appointments made can be cancelled by the Customer account who created it, within 24 hours from the time of appointment.
Onsite at Branch
- When the Customer arrives during appointment time, the Receptionist will manually check and validate the reservation validation code made from the system.
- A reservation queue ticket number will be generated.
- During the appointed time, the reservation queue number will be called regardless of any walk-in queue number that might have arrived before her.
- The online appointment ticket number will have a prefix, for example if regular Customers are 1000 to 1999, online appointment Customers can have 1003-A, 2005-A
- Those who arrived late for the appointment time will proceed to regular queue ticket.